Vortex Gravel Wheels US

Warranty Policy

Every ICAN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.

Product Group:

Frame and Rim

Applies to all ICAN and Triaero brand bike frame, and FL Max series, AERO Series, and Alpha series rim.

Coverage: 

2-year warranty from the date of purchase.

Conditions:

1. If any manufacturing defect occurs within 30 days of the date of purchase, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 2 years, ICAN is obligated to replace the product(s). The product owner is responsible for shipping costs.
2. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
3. The Warranty program is not transferable and only applies to the initial purchaser.

This warranty does not cover：

• Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freehub, seals, rim tape etc.)
• Products which have been incorrectly installed and/or adjusted.
• Issues brought about by neglect or poor maintenance.
• Surface finish and cosmetic treatments (anodizing, decals, etc.)
• Crash damage.
• Consequential or incidental damages (where applicable)
• Products purchased “second-hand”, “used”, “as-is”, or expressly “without warranty”
• Counterfeit products
• Unauthorized modification or alteration, including without limitation, any repair performed by anyone other than ICAN or an ICAN-authorized servicer, or outside of the recommendations of ICAN Customer Service

Tips:Please contact the official support of ICAN at the first time when you find a quality problem. Please do not repair our products privately, otherwise we will not bear any warranty.

The following will void your warranty

• Misuse (Jumping, trick riding, etc.)
• Modification of wheels
• Tire pressure exceeding 140psi
• Improper assembly
• Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
• Use of brake pads not designed for carbon wheels

More details can be known from "Warranty & Return".